Our approach to every client project begins with gaining a solid understanding of the practical objectives that the client has in mind.

1. Listen, Observe, Challenge, Understand
   The client articulates a problem to be solved and, perhaps, a desired solution. We'll listen carefully and ask a lot of questions. Talking together we'll challenge the preconceived notions that parties (including ourselves) bring to the table, This is intended to help client and consultant arrive at a shared understanding of the goal.

2. Plan, Propose, Assess
   What are the obstacles? What are the resources? How do current decisions limit future choices? The carpenter knows to measure twice and cut once. We know that good planning leads to better results with fewer surprises late in the development cycle.

3. Organize, Manage, Develop
   Once the scope is determined and parameters set, Infolane organizes its resources, and any third party resources, to crisply execute the development tasks. Project review meetings occur regularly during the development process.

4. Test, Review, Refine
   Extensive testing and debugging ensures high reliability when deployed. We — and the client — can test applications in our password-protected preview server.

5. Implement, Measure
   When a new project goes live, the work has just begun. Website traffic analysis offers insights into how the site is being used.

6. Service, Support
   We don't just toss you the keys and wish you the best. Like you, we're in it for the long run. We provide ongoing support.for the Websites and database applications that we build. Services include technical support, Web site content updating, training, database maintenance and other essential tasks.